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Sleep information not updating?

‎10-12-2019 10:46

‎10-12-2019 10:46

Hi, not sure if this has to do with the new OS update, but today my sleep report is just not doing anything. It worked yesterday. It won't work when I plug into my computer and try and update online either. I wore it all night the way I always do, and cannot get it to update. I tried all the troubleshooting that the website recommends. Anyone else have this issue? Or any fixes?  Thanks. 

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3 REPLIES 3

‎10-12-2019 21:36

‎10-12-2019 21:36

I moved this to the sleep forum where you will get a better answer

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎10-14-2019 02:30

‎10-14-2019 02:30

I'm having the same problem so watching this with interest!

 

Amanda - a Fitbit Inspire user since 29th September 2019
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‎10-16-2019 01:19

In response to AmandaGeorge

‎10-16-2019 01:19

My sleep is automatically tracking again now and all I did differently was to not manually update it on Monday or yesterday morning after manually tracking it for a week.

 

Maybe keep a record of your sleep outside the app (in Notepad or Word or whatever) and not touch the sleep bit of the app (don't even open up the sleep page) until it comes back.  It took 2 days of not manually logging it for me to get the automatic tracking to kick into action again, so hopefully it'll work for you too?

 

Amanda - a Fitbit Inspire user since 29th September 2019
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