help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep logs

ANSWERED

‎07-14-2020 04:00

‎07-14-2020 04:00

Two questions:

(1) Am I doing something wrong with my Fitbit Charge 4 such that it is not tracking sleep?

(2) If I am not doing something wrong, when are you going to fix that application so it works?  One of my main reasons for this purchase was for the sleep function.  I am very disappointed.  It didn't work properly in my prior Fitbit either.  I've seen a lot of traffic in this discussion.  What is your plan to fix the software or the sensors?  Thank you,Mary

Best Answer
1 BEST ANSWER

Accepted Solutions

‎07-19-2020 14:02

‎07-19-2020 14:02

@mem958 what specifically isn't working? What have you tried to fix the issue? Have you contacted support? This will help a moderator or someone on the council to better address your concerns. 

Elena | Pennsylvania

View best answer in original post

Best Answer
4 REPLIES 4

‎07-15-2020 06:47

‎07-15-2020 06:47

I just bought the fitbit 3 for the same reason for the sleep app.  It does not let me set the sleep or wake up time and it does like 2-3 different sleep cycles.  It does not work at all.  Could use some help too.  Or I think I a going to return it.

Best Answer

‎07-17-2020 05:47

In response to Sandy777

‎07-17-2020 05:47

I rebooted my Charge 4 on Wed morning.  I got a full reading for Wednesday night.  YAY. But then last night it went back to only reporting 3+ hours and I now I slept fairly soundly all night.  I do have my sleep sensitivity setting set to Normal and not sensitive.  That was a suggestion in one of the earlier posts about this problem.  Mine has always been set on normal. Sigh.

 

I also see I have an update but it doesn't seem to want to download. The fit bit is charged, Bluetooth is set up properly, the Internet is available.  All the things they say need to be ready for the update to occur, yet it comes back and tells me it can't do it-unable to locate Fitbit....which it had just barely synched.

Best Answer

‎07-19-2020 14:02

‎07-19-2020 14:02

@mem958 what specifically isn't working? What have you tried to fix the issue? Have you contacted support? This will help a moderator or someone on the council to better address your concerns. 

Elena | Pennsylvania

Best Answer

‎07-28-2020 03:56

In response to emili

‎07-28-2020 03:56

I have rebooted the Fitbit. I make sure it has a charge. Some nights it only records 3-4 hours of sleep/stats and then reports nothing for the rest of the night
Some nights it will give a full night's stats. I go to bed between 8:30 and 9 and wake up at 6 every single day. So, I don't think it's an inconsistency on the data time available.

Thank you,
Mary
Best Answer