Sleep not being tracked on Inspire 2

[mis-fit-bit]

I've been wearing my Inspire 2 every night for over a week, and it still says "No Data" (Yes, I signed up for so-called "premium").

There are other features that don't seem to be doing anything either, but I don't even care about most of that. 

I had an old school fitbit that I loved, and my husband got this one for me, thinking I would like it. Nothing seems to be working on it (other than steps), and I am tired of being furious with it every time I look at my wrist.

If I hadn't had the old school, easy fitbit, I don't think I would be hating this one so much.

[MakMak]

Hi, @mis-fit-bit! That's definitely frustrating. Are you getting other readings (mostly heart rate) at night? If so, I'd suggest plugging in the sleep time manually for a few nights and see if that kicks off the tracking.

[mis-fit-bit]

I tried that--it works as well as writing down what time I fall asleep on a piece of paper by the bed, then jotting down the time I wake up when I open my eyes.

It's difficult to find any useful info online, and if you call, the poor person at the other end is apparently locked in an underground bunker with a million other people, all talking at once.

Do not waste your money on this useless and frustrating--and expensive--piece of plastic!

[alexthecat]

@mis-fit-bit you didn't answer the question from @MakMak about whether your Inspire 2 is recording your heartrate. It is necessary to have heartrate turned on in order to track your sleep. 

It is possible that your device is in "clip" mode. In that case, the heartrate monitor will not be turned on. To check this, press and hold both buttons on the sides of the Inspire 2. You'll get a list of settings. Swipe up until you get to the last one. It should say "On Wrist", if you want see your heart rate and sleep. If it says "On Clip", tap on that and change it to "On Wrist".

[mis-fit-bit]

Thanks--It was on clip mode at first, and it's been on wrist mode for several days. It is still not 100% accurate. It will measure sleep until early morning (say 4am) and then stop measuring, even though I am still in bed, sleeping. 

I never had any issue with the original, old-school fitbit.

This device is way too complicated, does not seem very accurate, and it's almost impossible to get assistance online. I called the telephone number, but the poor person sounded like they were in an underground echo chamber, with a gazillion people talking at the same time.