12-04-2022 08:57
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-04-2022 08:57
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Out of the blue as of December 1st 2022 my sleep is not being tracked. I have refreshed, synced and checked all settings but it still isn't tracking. Any suggestions as to why this would all of a sudden stop?
12-05-2022 02:01
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-05-2022 02:01
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
My Fitbit luxe has done the same. It was working fine and tracking my sleep and then stopped as I had to reset the device.
12-11-2022 05:26 - edited 12-11-2022 06:31
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-11-2022 05:26 - edited 12-11-2022 06:31
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I have experienced the same problem -- no sleep and missing some metric data for these 2022 dates: 12/7 12/8 12/10 12/11.
My Versa 3 is charged and has been rebooted several times. 😣

12-11-2022 06:25
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-11-2022 06:25
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Hi I contacted Fitbit help line who took me through the steps to hopefully getting it to track again. There is a small button on the end of the charger, I had to press this 3 times. I have to check whether this has cleared the issue for the next 3 nights hope it helps. It would not let me post the helpline number on the forum.

12-11-2022 06:39
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-11-2022 06:39
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Thank you so much for your response. I have a Versa3 (not Sense as stated) so my charger does not have the button you mentioned. Just removed the app from my phone and reinstalled; hoping that will resolve the problem. Happy Holidays!
12-15-2022 12:21
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-15-2022 12:21
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I have the Charge 4 and mine is doing the same and when I did the sync its no longer even listed, these are the only things I have now.

12-15-2022 12:44
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-15-2022 12:44
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Hi my Fitbit Luxe did the same, I contacted the UK Fitbit helpline. They told me to press the button at the side of the charger 3 times (not sure on other models). Then it should come back after 3 nights. A Fitbit update was also completed and my Fitbit sleep tracker is now working again. Contact Uk Fitbit helpline.

12-15-2022 13:19
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-15-2022 13:19
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

