Sleep score not getting captured in Versa 2

[Disha.victor]

So I've been using fitbit since more than 2 years now. Until Dec 2019, I was using charge 2 and I was pretty much satisfied with it. Even with versa 2, I didn't face much issues until lately I've been waking up every night and I wanted to check my sleep score and found out that my sleep score hasn't been calculated since the day I started wearing versa 2. I read somewhere to log out and log in the app but it didn't work out.

Moderator Edit: Clarified subject

[YojanaFitbit]

Hey there @Disha.victor, thanks for stopping by. Thanks for posting your inquiry here.

You must see sleep stages in order to see your sleep score information. Are you still having this issues? If you see sleep stages but don’t see a sleep score:

• Note that it may take a few minutes for your sleep score to appear. 
• Update the Fitbit app to the latest version. For instructions, see About the Fitbit app.
• Take into consideration the information provided in: Why don't I see sleep stages today?

If your device is still not registering your sleep after reviewing the information above, I recommend trying the following:

1. Manually sync the Fitbit. See instructions in How do Fitbit devices sync their data?
2. Restart the tracker. See instructions in How do I restart my Fitbit device?
3. Try sleeping with the tracker on your non-dominant hand.
4. If steps 1-3 don't work, I suggest manually logging your sleep to reflect the time slept. See instructions in How do I change my sleep history?

Give this a go and let me know the outcome. 

Hope this helps.