Sleep stage tracking intermitant

[TomU]

I’ve had my charge 2 for ten days now. Sleep stages were shown on days 1, 5, and 6. The other 7 days only show sleep pattern – no Light, REM, Deep stage info. The battery has been well charged, and I wear the watch the same way each night. Many other users seem to be reporting similar problems. I feel this feature advertised by FitBit is not really ready for prime time.

[mark_s45]

I had a similar experience. On the fifteenth day I began getting regular sleep stage readings. I also stopped (then) tracking sleep by hitting "sleep now" and "awake." The Charge 2 more or less gets my sleep start correct on it's own. And my awake seems to correspond with when I pick up my phone to swipe to for a sync in the morning. 

[moishap]

>  feel this feature advertised by FitBit is not really ready for prime time
It definitely seems that way. Sleep tracking was excellent on my original Charge HR. It would record my sleep every night, every day time nap I take. I loved it and that was the only reason a bought HR 2 once the old one felt apart after 2 years of continuous wear. Now the new HR 2 either logs one, two hours or does not log my sleep at all. I feel cheated by Fitbit.

[tropgrl]

My charge 2 has been working fine for the most part but every so many weeks it gives me the basic information.  But this last Sunday never loaded at all.  I am charging my fitbit now and will try again as a post in 2015 seemed to have the same problem and charging worked but this is the first time ever I have had this issue and I've had the watch over a year..  anyone else experience no downloaded sleep?

[kriieg]

This is exactly what is happening to me.  I could care less about seeing my time asleep or awake (duh, I know that!) I want to see when I'm in deep, light or rem, and for how much time.  I got it for Christmas, and since then, it's only recorded those aspects 8 times...I've been searching and though others seem to have the same problem, I can't seem to find a solution. 

[moishap]

So I did the following to get the sleep tracking working :

- removed my (unused now, but still paired) old Charge HR and the new HR2 from my dashboard
- reset the HR2 and re-added / paired it back
- in the dashboard, Charge HR2 options, ensured SLEEP TRACKING is set to "Normal"

Maybe it's too early to tell, but for the past week I have HR2 tracking the sleep and the stages very accurate. Much better than my Samsung Gear S3, btw. I'm a happy camper.

[tropgrl]

I've had mine for at least a year and this was actually the first time it didn't register sleep at all.  sometimes it would revert back to the old data but for the most part its worked fine.  I am going to see what happens. good luck to you..

[tropgrl]

thanks, I actually don't have the other tracker in the house at all.  I sold it when I got this one so I doubt it's still sinking.  as I mentioned in the other post, it's only happened once so I'm just gonna see what happens. thanks for your suggestion...

[moishap]

Fitbit really has an issue with the sleep tracking. 6 month down the road and my HR-2 tracks 1-2 hours, or nothing at all for the past month and a half.

[tropgrl]

hey Moishap,

My sleep has actually been working pretty well lately.  Not sure if they finally fixed something or not. They originally told me that my phone was not compatible with my fitbit! LOL  so I bought a dongle for the computer and now everything seems to be going better.  The only thing I'm noticing now is it is switching back and forth between total sleep hours and actual sleep hours minus the times awake.. LOL.