Sleep tracking not working

[shankar083]

Hello everyone,

around about 2 months ago fitbit stopped giving scores to my sleep, i was like well whatever, but now its been a week and i havent even gotten any sleep tracked at all, i havent changed the way i use my watch or anything that i can think of that would impede the tracking.

any help or suggestions are appreciated

[RiekoC]

Hello @shankar083 

Which Fitbit device do you use?

Are you also having problems with heart rate tracking? Do you see a green light on the back of your Fitbit? The green light is the heart rate sensor & is needed for sleep tracking. 

[karlang]

I think it’s important to check if the heart rate sensor is functioning properly since it plays a key role in sleep tracking. Shankar, have you noticed any issues with heart rate monitoring, or is the green light working as it should?

Also, sometimes a software update can cause tracking issues, so it might be worth checking if your device needs an update. Hopefully, we can get to the bottom of this!