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Sleep tracking won't work

‎09-25-2020 06:10

‎09-25-2020 06:10

My husband's brand new fitbit will not give an accurate sleep analysis. We have tried all the recommendations we could find in the community.  Is it just a lemon?  Should I return it for a new one or just return it and give up?

Thanks for your help!!!

Best Answer
3 REPLIES 3

‎09-26-2020 04:46

‎09-26-2020 04:46

I have a fitbit Alta and I am having the same issue.  They told me to look for an update but the instructions I was given were a bust.  I am also no longer getting my heart rate????  I don't know why they can't have simple answers. 

 

Best Answer
0 Votes

‎10-07-2020 08:59

‎10-07-2020 08:59

We had the same problem for my wife's Fitbit charge 3. Mine worked hers did not. We hooked up the charging cable then pushed on the side button (cutout on charging clip) for 8 sec and then you get a smiley face, this is a reset of your Fitbit. This fixed the issue with my wife's Fitbit and she now gets a sleep score. The reset did not fix the issue with not registering sleep until approx 2 hrs after we actually go to bed, and trust me my wife is out like a light within 10 min or so. This supposedly is a know issue for both Charge 3 & 4 Fitbits

Best Answer
0 Votes

‎10-07-2020 09:03

In response to GreggPat

‎10-07-2020 09:03

I have found that I don't see my heartrate on the fitbit app. I close the app by double clicking the home button on my iPhone and swiping up. After I restart the app I get the heart rate to show... this happens all the time , not sure why the Realtime heartrate display stops, but closing and reopening the app fixes this

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