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Why does Sleep tracking not work

‎03-21-2022 06:23

‎03-21-2022 06:23

Is everyone else having issues with their FitBit Charge5 no longer tracking sleep. this device is almost brand new 

Best Answer
4 REPLIES 4

‎03-25-2022 04:03

‎03-25-2022 04:03

Bought it three weeks ago and the sleep tracker device sometimes works ... sometimes doesn't.  Very disappointed as that's what I bought it for mainly.  Tried everything (logging in and out, restarting, cleaning sensor....).  Did you find a solution?

Best Answer

‎03-26-2022 06:50

‎03-26-2022 06:50

Mine stopped as well this week. Gives me how many hours but does not give the detail it used to. 

Best Answer

‎05-18-2022 11:35

In response to SunsetRunner

‎05-18-2022 11:35

I have the same problem and have tried everything that you have. It Tracked sleep and did my sleep score 2 nights then nothing since. Do you know how to contact customer support ? Every time I try to it says I’m not eligible for that service. I’m paying for premium too and like you wanted the sleep data! 

Best Answer

‎05-25-2022 08:35

In response to Jokendall4

‎05-25-2022 08:35

I actually clicked on help then followed the link to the online chat support. Long story short they had me remove the device from the app on my phone then re-add it, also did a couple reboots of the fitbit.  Nothing happened at first. I did this a few times and after a couple of days it all came back and has been tracking sleep ever since. 

Best Answer