help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

wierd sleep stats

‎01-22-2015 22:01

‎01-22-2015 22:01

so I've only had my charge hr for 3 nights now...
first 2 nights were fine, 7 ish hours (which is correct as I also use "sleep as android")
but upon waking I checked last nights data and it says I only slept for 3hrs... o.O?
what gives? I definitely went to bed at 9:30 ish and woke up at 5:30 ish

ideas? help?

Best Answer
0 Votes
2 REPLIES 2

‎01-22-2015 23:18

‎01-22-2015 23:18

It is possible you could have accidentally bumped it out of sleep mode while you were sleeping or getting up to use the bathroom. I have noticed my Flex will go into sleep mode if I'm pushing a shopping cart around the store (because of the vibration, I think). Fortunately, I feel it buzz when that happens so I can fix it right away. I don't know how different a Charge is from the Flex, but I'm hoping it's a simple explanation. If not, I have found Fitbit customer service to be excellent! Have fun. 🙂

Best Answer
0 Votes

‎01-23-2015 01:35

In response to shockema

‎01-23-2015 01:35

I didn't realize I could turn it on and off.. it's automatic.

but discovered that by manually editing the times from dashboard it still shows a somewhat accurate graph with correct times... strange

Best Answer
0 Votes