2nd hand Surge

[SunsetRunner]

Hi I have had a quick search around and can't find the answer hope you can help?

I have got a 2nd hand Surge how can I factory reset it, I have tried one on the Fitbit help page pressing a button then unplugging etc etc but it doesn't seem to work.
If I can't how can I remove the other persons data that is on the surge and now on my iOS app?

Thanks

James

[Sagarm]

Hi James you may try these steps see if its works

Press left key & right both key together and hold it for 10 seconds then you will see the screen will getting blur and then release the key

Again start your device and check whether it is connecting with your phone or not .

Else you have the only one option of deleting the paired device from using 1st owner email id of Fitbit

[SunsetRunner]

Hi great thanks I will try that is there a way to erase the data from the app?

James

Sent from my mobile device.

[SunsetRunner]

Hi just tried nothing seemed to work, thanks for trying

James

[Sagarm]

Quite shocked because I have tried this many time and its work every time
might u try via see the video from YouTube there are many videos of reset
device & u can wipe all the data of previous user

[VivisFitbit]

@SunsetRunner Welcome to the Forums!  Since you mentioned you want to delete all the information of your Surge, you only need to proceed as per @Sagarm's advice. The factory restart, will allow you to delete all the information on your tracker. Once the tracker syncs, the information is saved on the Fitbit account. If you Want to start all over, I recommend creating a new fitbit account. 

If you want to keep the same email address, contact Support they'll will delete the Fitbit account, and you can use the same email address. 

Hope this helps!

[Rich_Laue]

@SunsetRunner when you connect the Surge up to your newly created account it will reset the settings to yours. As for the previous users data this was removed during the last sync, since all Fit it data is stored on the web and not the tracker. If the past user removed the Surge from his account, thrn the tracker is not connected to any account.

@VivisFitbit the factory reset instuctions are for the Charge and the Charge HR, sorry about that.

[VivisFitbit]

Thank you @Rich_Laue!  Thank you for that!   @Sagarm were you able to create your account from zero? 

[Sagarm]

Yes any time just using that steps only of reset device

[VivisFitbit]

Thanks for the update @Sagarm! Let us know if you have any question. Remember we're here to help you. I also want to encourage you to take a look at our Discussions board, there you'll find a lot of people to share with. 

Catch you latter! 

[SunsetRunner]

Hi all thanks for all the replies, loving the Surge especially the sleep information

James

[VivisFitbit]

Thank you for the update @SunsetRunner! I'm glad to know you found a partner that motivates you and helps you to have a healthier life. Remember we're here to help you and don't hesitate to ask for assistance. 

See you arround!