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90 days free - payment?

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‎03-25-2020 12:56

‎03-25-2020 12:56

So my app just said that they are giving me 90 days free trail because of isolation at home. I took them up on the offer and once I said subricbe, wham, money out of my account and an immediate e-mail that said they will deduct next month again. Don't advertise something as free if it isn't 

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‎03-25-2020 15:40

‎03-25-2020 15:40

@Annivg - I would advice you contact Support. 

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‎03-26-2020 14:27

‎03-26-2020 14:27

@Annivg What did you learn from support? I've heard this from others as well in a Facebook Fitbit group. Curious if you'd used the Google Pay option or PayPal as reports I'd seen previously were when using PayPal. I've not signed up for it [yet] and as much as I appreciate them offering this for 90-days "free", wish they didn't require payment as things like this happen. Please let us know how this works out. 

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‎03-26-2020 15:41

In response to Williger

‎03-26-2020 15:41

I was told it is only free for those who haven't used the free trial before. If you have you will be charged and they give no refunds. 

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‎03-26-2020 22:03

In response to Williger

‎03-26-2020 22:03

I made use of google pay...

Deleted my subscription immediately. R150 luckily not so much to lose and
I'll use it this month, now that my gym is closed during lock down.

I would just really like easy, healthh recipes on the app as well.
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