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‎05-12-2016 19:08 - last edited on ‎05-27-2016 10:16 by Moderator Alum

‎05-12-2016 19:08 - last edited on ‎05-27-2016 10:16 by Moderator Alum

This is the second time my Fitbit account has been hacked and email changed on the account. Why would someone do that when there is nothing to gain. Since the first time this happened my Fitbit app has never worked the same. Is this happening to others?

 

Moderator edit: edited title for clarity

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‎05-12-2016 20:45

‎05-12-2016 20:45

Welcome to the Fitbit Community @DDSadler. It's great to have you here. I would recommend getting in touch with Customer Support. They should help you out as soon as possible. Please also check out @ErickFitbit's response about these type of situations. 

 

Catch you later. Smiley Very Happy

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‎05-27-2016 10:16

‎05-27-2016 10:16

@DDSadler I was able to reach out to our Security Team who reassured me that a team member was currently working with you to get you access to your account. I recommend continuing the discussion with them as I am confident they'll be able to get you back on track.

 

In order to prevent this type of activity in the future, I recommend checking out the tips in this help article: "Can someone take over my account?"

Erick | Community Moderator

It's all about the food! What's Cooking?

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