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Action and Sync Help

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‎04-08-2017 05:56

‎04-08-2017 05:56

I just brought a Fitbit Surge brand new, the action button does not work and it won't Sync with my bluetooth on my phone. Ive tried restarting both and syncing with different devices. Can someone help me or ill be taking it back in the morning!

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‎04-08-2017 07:02

‎04-08-2017 07:02

Welcome to the forums!

 

I would take it back and exchange it.

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎04-08-2017 07:04

‎04-08-2017 07:04

Sorry to hear about the problems, @Feitan. You should take it back and exchange it for a new on. With the broken button it sounds like the store may have put a broken device back in stock.  The Surge is a good device. Once you get the new one, I think you will really like it!

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