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Active minutes not registering?

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‎07-08-2017 11:13

‎07-08-2017 11:13

I've done over a  hour of exercise today. 99 average bpm was the lowest of my tracked activity. Surely this should count as active minutes? I've reset my device already. 

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‎07-12-2017 13:16

‎07-12-2017 13:16

A warm welcome to our Fitbit Community family @MarcyE1992! 

 

That's odd! If you're doing activities in the same way, basically same intensity and duration, your Active Minutes shouldn't vary a lot. Check this information in regards of Active Minutes are gain and restart your Fitbit Surge again a couple of times, just in case that it is a hardware issue.

 

Also, I would recommend checking the information for previous activities during different days, to see exactly what are the activities that are giving you Active Minutes. You can go to the Fibit.com Dashboard on the computer or on the browser in your phone, click on Log > Activities > Choose the date and choose to see calories.

 

Your Active Minutes will be shown with the calories in high intensity level as green lines, as you can see in the picture. Moderate intensity level are shown in yellow lines.

 

Active Minutes from 27th.png

 

 Hope this helps! Woman Very Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

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