Active minutes

[coolpanda]

Last night I went to the gym and as always I use the workout option on my surge!

my app says I did 38 minutes continuosly which it was, 22 minutes were in fat burn and 8 in cardio and 8 in peak, however it registered 0 active minutes for the day? 

Any suggestions, it is really irking me.

[YojanaFitbit]

It's great to see that you've visited the Fitbit Community @coolpanda! That's weird. Although, we might have to check the type of activity you're doing. Is this the first time that this happened to you? When was the last time that you received Active Minutes?

Take a look of this information about active minutes and restart your tracker. I think that this should do the trick. Then test it out to see how it works! 

Have a good one! 

[coolpanda]

Thanks for the reply, I will have a read.

I received my active mionutes for my lunch time walk yesterday and have restarted the fitbit and received today for my walk, but strangely enough nothing for my gym session, it shows heart rate and calories burned but 0 minutes, and i was definately not sttod around doing nothing.

[YojanaFitbit]

Nice to see you around @coolpanda! Thanks for replying.  Let's check what is reflecting your Dashboard regarding Active Minutes. Would you mind logging-in into your Fitbit.com Dashboard on a computer or in the phone browser. Click on Log > Activities > Change to see calories burned > change the date.  There you will see how your Fitbit is taking your movements, workouts done in high intensity level are shown in green lines and moderate intensity level are shown in yellow lines. 

Please note that you earn active minutes for activities at or above about 3 METs. Active minutes are only awarded after 10 minutes of continuous moderate-to-intense activity. 

 I'll be around in case you need more help!