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Air bubble in Fitbit Surge

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‎12-15-2016 10:16

‎12-15-2016 10:16

I bought a Aria, and Alta and a Surge for my wife and me during a recent visit to US.

Unfortunately, the scale is very inaccurate so I don't use it anymore. I gave up with that.

 

Now, my Fitbit Surge is showing a bubble of air that is growing day by day. I take care of it as usual (no scratches, no shocks) and now that I'm outside US I think I don't have any chance.

 

Anyone in the same situation? Maybe any trick to fix this?

 

Regards and have a good year!
Daniel

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Accepted Solutions

‎12-16-2016 04:06

In response to Dave1976pete

‎12-16-2016 04:06

Welcome to the Fitbit family @DanielDotCom, @Dave1976pete and @NoFate it's great to see you around. 

 

If your trackers are falling apart, I recommend getting in touch directly with our support team, I know they will be glad to help you out and provide you with a solution. For a faster response you can contact them via phone or chat.

 

Catch you later. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

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3 REPLIES 3

‎12-15-2016 10:46

‎12-15-2016 10:46

I am currently having the same issue, i have started a log with fitbit help, i am currently awaiting their response
Best Answer

‎12-16-2016 04:06

In response to Dave1976pete

‎12-16-2016 04:06

Welcome to the Fitbit family @DanielDotCom, @Dave1976pete and @NoFate it's great to see you around. 

 

If your trackers are falling apart, I recommend getting in touch directly with our support team, I know they will be glad to help you out and provide you with a solution. For a faster response you can contact them via phone or chat.

 

Catch you later. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎04-30-2017 03:07

‎04-30-2017 03:07

I have a similar issue of air bubble with my Fitbit Surge. Please advise

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