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Alarm - random 3am wake up!

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‎02-07-2016 12:47

‎02-07-2016 12:47

Alarm went off at 3am this morning. Has never been set for this time.
Updated app recently.
HR Surge
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3 REPLIES 3

‎02-08-2016 10:49 - last edited on ‎11-18-2025 07:03 by Fitbit Moderator

‎02-08-2016 10:49 - last edited on ‎11-18-2025 07:03 by Fitbit Moderator

Welcome to the Fitbit Community @SunriseRun433. It's great to have you here. This issue sounds weird. I would recommend performing a restart to your Fitbit Surge. If you keep having the same issue please set up your tracker as a replacement device. This should settle everything up.

Catch you later. Smiley Very Happy

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‎02-08-2016 10:52 - last edited on ‎11-18-2025 07:02 by Fitbit Moderator

‎02-08-2016 10:52 - last edited on ‎11-18-2025 07:02 by Fitbit Moderator

@SunriseRun433 Also, make sure you have the alarms set up. Go to your settings > silent alarms. Once you have set up an alarm make sure to sync the tracker afterwards. Doing this will save your alarm for it to work properly. 

Keep us posted! Smiley Very Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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‎02-08-2016 12:01

‎02-08-2016 12:01

This has happened to me too. I suspect it occurs when I forget to cancel an alarm, then go to bed. It's easy to bump the pause button during a moment of restlesness while asleep. This will then trigger the alarm again in nine minutes. Short of a malfunction, it's the only explanation I've come up with.

Walter
Oregon, United States
Surge, One, Aria, iOS
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