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Android: Notification fine, automatic sync broken...

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‎09-19-2016 13:49

‎09-19-2016 13:49

At some point recently (~2.5 weeks ago?), I suspect related to an Android update around the same time, my Samsung S7 stopped automatically syncing with my Surge.  Interestingly, I get notifications just fine, but I have to manually sync, often many attempts in a row, to get the app to sync data.  I have a One I rarely wear that seems to be syncing just fine.

 

I've restarted the phone, restarted the app, and for several days at a time tried all four combinations of selections for "all-day sync" and "always connected."  I keep the charge good.

 

Any ideas or sugestions beyond http://help.fitbit.com/articles/en_US/Help_article/1866 ?

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‎09-23-2016 05:45

‎09-23-2016 05:45

It's great to see you around the Community @kbonin, hope you're doing great! Woman Wink The Samsung Galaxy S7 is not on the list of compatible devices, it can sync and receive the notifications but we can not guarantee it will work properly as it is still being tested. Keep an eye on the list of supported devices for any update.

 

On the other hand, please follow what my friend @ErickFitbit recommends here. 

 

Enjoy your weekend! 

Maria | Community Moderator, Fitbit


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