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App cannot link to Surge

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‎07-03-2016 02:17

‎07-03-2016 02:17

Since iOS app update on 1st July, the Bluetooth link between mobile and Surge not working.
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‎07-03-2016 03:06

‎07-03-2016 03:06

same problem with my nokia lumia and have already restarted my surge and already have deleted app from my phone and reinstalled... i can sync with my pc but not with my phone 😞

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‎07-03-2016 03:20

In response to Jerryrome

‎07-03-2016 03:20

The Surge will freeze and reboot itself when -> Settings -> Bluetooth Classic -> On from Off

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‎07-30-2016 08:07

In response to laygan

‎07-30-2016 08:07

Hello @Jerryrome welcome to the Forums! @laygan I would suggest to reach out to our support team for assistance. They can take look at your tracker's back-end information and provide you personalized troubleshoot. @Jerryrome since you don't mention the model of your tracker is your Nokia Lumia on the list of supported devices? 

 

Keep me posted! 😉 

Retired ModeratorAngela | Community Moderator

It is health that is real wealth and not pieces of silver and gold! Share your story!

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