01-02-2016
10:30
- last edited on
01-04-2016
07:13
by
CindyFitbit
01-02-2016
10:30
- last edited on
01-04-2016
07:13
by
CindyFitbit
Can anyone help. I have just worn my Fitbit surge on a road bike ride up mt tiedi trnerife. its 2300meters of climbing however my fit but says elevation 1234 ft. Does this part of the surge actually work ??
Moderator edit: updated subject for clarity
01-18-2016 11:37
01-18-2016 11:37
@Jjones123 Welcome to the Fitbit Community! It should give you accurate data! I will recommend to perform a restart to fix any inaccuracy problems. It should work properly after that.
Let me know how it goes!
06-20-2016 14:14
06-20-2016 14:14
No it doesn't. Has been broken for forever, there's ample other threads on the forum about it, but FB seems to ignore the issue. No change in over a year.
Walk/run/hike works, bike doesn't. Many others (including myself) see the same behaviour; getting less than 10% of an actual climb acknowledged is highly unsatisfactory, and I much doubt that the calorie calculations based on that data will be accurate, either.
Cheers,
Tink
07-30-2016 15:01
07-30-2016 15:01
Greetings @tinkster! So if I understood correctly, you have already restarted your Surge and it's still not accurate? Yikes, in that case I recommend contacting our Support Team for a second opinion. They definitely have the proper tools to take a deeper look into your tracker's bahavior. Good luck and keep me posted!
Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂