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Elevation gained accuracy

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‎01-02-2016 10:30 - last edited on ‎01-04-2016 07:13 by Moderator Alum

‎01-02-2016 10:30 - last edited on ‎01-04-2016 07:13 by Moderator Alum

Can anyone help. I have just worn my Fitbit surge on a road bike ride up mt tiedi trnerife. its 2300meters of climbing however my fit but says elevation 1234 ft. Does this part of the surge actually work ??

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎01-18-2016 11:37 - last edited on ‎11-18-2025 06:43 by Fitbit Moderator

‎01-18-2016 11:37 - last edited on ‎11-18-2025 06:43 by Fitbit Moderator

@Jjones123 Welcome to the Fitbit Community! It should give you accurate data! I will recommend to perform a restart to fix any inaccuracy problems. It should work properly after that.

Let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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‎06-20-2016 14:14

‎06-20-2016 14:14

No it doesn't. Has been broken for forever, there's ample other threads on the forum about it, but FB seems to ignore the issue.  No change in over a year.

 

Walk/run/hike works, bike doesn't. Many others (including myself) see the same behaviour; getting less than 10% of an actual climb acknowledged is highly unsatisfactory, and I much doubt that the calorie calculations based on that data will be accurate, either.

 

Cheers,

Tink

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0 Votes

‎07-30-2016 15:01

In response to SunsetRunner

‎07-30-2016 15:01

Greetings @SunsetRunner! So if I understood correctly, you have already restarted your Surge and it's still not accurate? Yikes, in that case I recommend contacting our Support Team for a second opinion. They definitely have the proper tools to take a deeper look into your tracker's bahavior. Good luck and keep me posted! Cat Tongue

Mariam | Community Moderator, Fitbit

Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂

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