Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Elevation gained accuracy

Replies are disabled for this topic. Start a new one or visit our Help Center.

Can anyone help. I have just worn my Fitbit surge on a road bike ride up mt tiedi trnerife. its 2300meters of climbing however my fit but says elevation 1234 ft. Does this part of the surge actually work ??

 

Moderator edit: updated subject for clarity

Best Answer
3 REPLIES 3

@Jjones123 Welcome to the Fitbit Community! It should give you accurate data! I will recommend to perform a restart to fix any inaccuracy problems. It should work properly after that.

 

Let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!

Best Answer

No it doesn't. Has been broken for forever, there's ample other threads on the forum about it, but FB seems to ignore the issue.  No change in over a year.

 

Walk/run/hike works, bike doesn't. Many others (including myself) see the same behaviour; getting less than 10% of an actual climb acknowledged is highly unsatisfactory, and I much doubt that the calorie calculations based on that data will be accurate, either.

 

Cheers,

Tink

Best Answer
0 Votes

Greetings @tinkster! So if I understood correctly, you have already restarted your Surge and it's still not accurate? Yikes, in that case I recommend contacting our Support Team for a second opinion. They definitely have the proper tools to take a deeper look into your tracker's bahavior. Good luck and keep me posted! Cat Tongue

Mariam | Community Moderator, Fitbit

Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂

Best Answer