06-10-2016 14:10 - edited 06-10-2016 14:22
06-10-2016 14:10 - edited 06-10-2016 14:22
For the last two days (6/9/16 and 6/10/16), my Fitbit Surge has picked up some auto exercise activity (walking that it always classifies as Elliptical but this a different issue). I saw the stats right after I complete the activity on my Fitbit app and I saw it flow through to MFP (MyFitnessPal) only to have it disappear an hour our two later from both the app and the Surge. Yes, my calorie burned went backwards on the Surge on my wrist as if I had deleted the entry from the Fitbit app. I happened to remember what the calorie adjustment was so I made a correcting entry in MFP. When it happened yesterday, I assumed that it had been a long time since I had rebooted my Surge and my Fitbit App on my android but the issue repeated again today. Only my 88 calories associated with my cool down remain (it happened to correctly be classified as Walk by SmartTrack). I exercised 45+ minutes prior to the entry that disappeared. The only thing I did was change the classification from "Eliptical" to "Walk" which I have done numerous times before without issue. Why is this happening?
06-13-2016 08:05
06-13-2016 08:05
Hello my friend @KMM01, it's nice to see you around the Community !
I'd like you to re-link the two accounts by doing the following:
1. Sign into your Fitbit dashboard.
2. Click the gear icon in the upper right corner and select "Settings" from the drop-down menu.
3. On the left side of your screen click "Applications."
4. Under MyFitnessPal, click "Revoke Access."
5. You can then re-link the two accounts by going tohttp://www.fitbit.com/apps/myfitnesspal.
After relinking, you can verify that your accounts are syncing by using one of the following data points:
1. On Fitbit you can check for your meal summary and logged activities from MFP.
2. On MyFitnessPal, go to "My Home," then "Check-In." You should see your weight, Fitbit Steps, and Fitbit Sleep Minutes.
Hope this corrects the discrepancy you've been having!
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