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Background light

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‎08-11-2016 10:02

‎08-11-2016 10:02

How do I get the background light to turn on when my wrist is turned?
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3 REPLIES 3

‎08-11-2016 12:58

‎08-11-2016 12:58

I'm having the same problem.  Backlight Auto used to work and now it doesn't anymore.  I tried restarting the Surge, but to no avail.  The Backlight On function works, but I don't want to drain the battery.  Any advice would be helpful.

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‎08-11-2016 14:34

In response to leeberger

‎08-11-2016 14:34

I ended up speaking directly with customer support. Since they couldn't fix the problem and my watch is still under warranty, they are sending me a replacement Fitbit.

I would suggest you call customer support. Maybe they can fix your particular problem. Hopefully your Fitbit is still under warranty.

Good luck! Let me know how you make out with customer support.

Mary Ann
Sent from my iPhone
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‎08-16-2016 08:34 - edited ‎08-16-2016 08:34

In response to Mac19771981

‎08-16-2016 08:34 - edited ‎08-16-2016 08:34

Hello there, @Mac19771981, @leeberger! Thanks for joining us! Heart If the restart doesn't resolved the problem, the option like our friend, @Mac19771981 suggested is to get in contact with our Customer Support team, they will be happy to help! 

 

Let us know how it goes! 🙂

Solange | Community Moderator, Fitbit
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