Backlight

[Ruokkt]

My backlight is not very bright and it's hard to read anything. Any ideas?

[SteveH · Accepted solution]

Unfortunately there's not a lot we can do about this. There are no settings that affect the brightness of the backlight. When I was using a Surge a found it ok in the dark but barely noticeable during the day. Are you having issues with it in the dark too? If so it may be hardware problem and contacting customer support may be the way forward.

[Ruokkt]

No I can see it fine in the dark. And I actually can see it outside when I'm walking. I just had a hard time seeing it in my home. Thanks for your help. Maybe on their next upgrade they will do something about the back light.

Sent from my iPhone

[MarcoGFitbit]

Hello there @Ruokkt, have a warm welcome to the Fitbit Community! 

As @SteveH mentioned, currently the Surge doesn't have a setting that allows a user to adjust the backlight.

Nevertheless, I was checking around and found a suggested idea by @ratcityrain to implement this feature in a future update. Feel free to vote for it or add your comment to show your support, this is the best place to make your voice heard!

I hope this can be helpful, feel free to reply in case you need anything else. 

[Threejags]

This is very disappointing, I think I will be returning it for a refund. It won't do me any good if I can't see the display.

[MarcoGFitbit]

Hello @Threejags, have a warm welcome to the Community. 

The screen on the Fitbit trackers are designed to be read even under direct sunlight, if you're not able to see the screen very well, please try restarting your tracker. In case that doesn't do the trick, my best recommendation would be contacting our Support Team. Let them know about this situation, I'm positive they will be more than happy to help you further. 

I hope this can be useful, feel free to reply in case you need anything else!