Band slow tear .. Too late!

[Ceezz]

I've been trying to search how to get my band fixed from a small tear and a bit of separation from the top frame for about 2wks now... I've only had the surge since Xmas 2015, company gift, so no receipt... However, earlier today small tear became much worse... Completely torn and screen separated ... Please help... Where do I go?

[SteveH]

Even though you have no receipt I would contact customer support via one of the options in the following link to see if they can help:

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

[SunsetRunner]

Hi Guys

Just to echo previous comments, outstanding (and dare I say unexpected) Customer Support from FitBit today.  Surge strap had broken at the join between the strap and the device, and finally gave up everything in January (no power no nuffin).  The tracker went in the bedside drawer (gadget graveyard) as I didn't know where the receipt was etc.

Read this thread, rang (UK) Customer Support, filled out the email (photo of damage, ref number, copy of receipt (I found I had the click and collect mail still from Argos), delivery address, telephone number - and within 5 minutes, confirmation that my new Surge is on its way.

Outstanding - thanks FitBit 🙂

[HelenaFitbit]

That is excellent news @SunsetRunner! I am very glad to hear about your experience with our Customer Service team.

Thank you for being a part of the Fitbit Family, hope to see you around the forums!