Battery Drain - Surge

[Gorey]

My surge has recently started to run low on battery within 16 hours after a full recharge, also when I go into settings and start trying to change them the watch just stalls with the fitbit logo and then resets to the default run screen. This especially happens when I try and change bluetooth settings as my new Samsung s6+ is struggling  to connect with it with the phone stating that surge is rejecting the pairing.

Also my watch now has 2 cracks in the screen and there is no way I have hit it or dropped it which i find strange as all the mobile phones I've owned for years are gorilla glass and I have never cracked or broken any of them.

My watch is now only 3 days out from being 12 months old, I can honestly say I've really loved this watch but I'm also very disapointed that I'm having some serious problems with it just under a year.

Moderator Edit: Subject for Clarity

[AlejandraFitbit]

It's great to see you here @Gorey. Regarding the battery inconvenience, I recommend following the tips to Maximize your tracker's battery life and the Battery Troubleshoot. If the tracker is restarting itself you can follow the Restart Process, about the damage inconvenience, contact our Support Team and provide them some pictures (for a faster solution you can contact them via phone or chat).

Let me know how it goes! 

[Gorey]

Thanks Alejandra, I have contacted support today (we just got home from a vacation)

I uploaded a video of my problems so they can at least see whats happening. 

https://youtu.be/DC5e4Vcw2Wo

fingers crossed,

cheers

Mark

[SunsetRunner]

Surge price is $250, not $350

[Gorey]

If you live in Australia it was/is 

https://www.fitbit.com/au/shop/surge

https://www.fitbit.com/au/shop/surge

but mostly prices are around $350 

[SunsetRunner]

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@Gorey wrote:

If you live in Australia it was/is 

https://www.fitbit.com/au/shop/surge

https://www.fitbit.com/au/shop/surge

but mostly prices are around $350 

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I'm living in France

it's € 250

[Gorey]

Hi Alejandra, I'm still waiting for a response from my email a week ago. I just sent them another one 😞

My Surge now lasts around 24 hours and I've given up trying to sync it.

Cheers

[Gorey · Accepted solution]

WOW.......I have to admit you guys at Fitbit go the extra mile and within 3 emails back and forth........I am pleased to be aquainted with a new Fitbit Surge within 10 working days..........SUPERB CUSTOMER SERVICE!!!

[ellungo]

Dealing with the exact same issue as you right now...such a drag...