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Battery Life off and on

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‎02-27-2016 17:24

‎02-27-2016 17:24

Last weekend I went away for 4 days and my Surge still had life when I returned without charging it once. This week it has been down to about 36 hours between charges. Today the meter barely moved all day. Any thoughts on the inconsistancy.

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‎02-28-2016 03:05

‎02-28-2016 03:05

It's great to see you around @bha19. If your Surge is not holding a charge, I recommend following the tips to Maximize your tracker's battery life and the Battery Troubleshoot and if you keep having battery problems, feel free to contact our Support Team. For a faster solution you can contact them via phone or chat.

 

Let me know how it goes! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-28-2016 10:42

In response to AlejandraFitbit

‎02-28-2016 10:42

I did contact support before and they sent me a new tracker (new or refurbished?). I know many people are having trouble with battery life since the new firmware update.

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