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Battery Replacement

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‎04-06-2022 02:27

‎04-06-2022 02:27

I am Facing Issues with my Surge as it shows up only when it is connected to charger. If i disconnect the Surge from the charger the Power goes off.

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2 REPLIES 2

‎04-09-2022 04:13

‎04-09-2022 04:13

Hello @AnandKiran and welcome to the Community.  Fitbit doesn't offer battery replacement service.  The Surge is a little unique among Fitbits.  I have seen instructions and videos online that show how to replace the Surge battery.  But you need to know that Fitbit put the Surge on its list of legacy devices in 2020.  There is no guarantee that you will be able to add it back to your account if you replace the battery.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎05-02-2022 18:37 - edited ‎05-02-2022 18:40

In response to LZeeW

‎05-02-2022 18:37 - edited ‎05-02-2022 18:40

There are companies that sell a kit to replace the battery, some will replace the battery if you send it the unit. They also have replacement bands, which are glued on. 

My app still gives me the option to add a Surge. I even have the option to add the recalled Ionic, of which I located mine last week

 

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