Wrong time, won’t sync, no saved data.

[bachldrs]

Surge will not sync, the time zone is correct but at this moment: 1:33 AM, my Surge says 11:56 PM. My app shows no activity going back to August and I’m no longer getting weekly email reports. When I try to sync. the line slowly creeps from left to right and then reverts to “sync now”. Surge has been running 2-4 days on a charge.

[atefb21]

Time 11: 19 pm instead 6:15 pm now 

[Bencracknell]

It’s 11:00pm and it is saying it’s 2pm

And I can’t sync up with it and have tried switching off and on but won’t work. 

[stovac]

My Surge will not return to Eastern time from Central time. It changed automatically after I initially crossed into Central from Eastern but did not and will not return to Eastern after I returned home. I have already updated my profile to Eastern time and followed the instructions to reset, but nothing has worked.

[Rich_Laue]

@bachldrs it sounds like your tracker is not syncing. @Bencracknell this probably pertains to you also

Why won't my Fitbit device sync?

One step not mention is to clear the Fitbit App's cache, could also clear the phones cache. 

@stovac and @atefb21 if the time is still off after a sync. 

Manually set your location to the wrong tomezone

Sync

Set location to the correct location or use phone location 

Do one more sync.