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Battery discharges after two days

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‎01-28-2018 13:50

‎01-28-2018 13:50

 I have had this surg as a gift at christmas and after one month the battery goes fast i sync once a day all the all contacts are clean any thing else i can do 

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2 REPLIES 2

‎01-29-2018 01:53

‎01-29-2018 01:53

I'm having a similar issue with discharge after 48 hours and emailed the helpdesk last night for advice.
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‎01-29-2018 07:58

In response to Grj78

‎01-29-2018 07:58

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If that does not help contact support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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