Battery indicator incorrect?

[LogicalHarm]

Hi there,

I've had some problems in the last few days with my surge. I have recently charged it, about a day ago - I wait for the push notification to come up that the battery is full before unplugging it. However, the battery indicator on my watch shows the battery is empty and needing charging, whilst the app says the battery is full - even though recently synced. I haven't been doing anything unusual or using the gps during this time and this has happened repeatedly the last few days. Anyone else experienced this?

[YojanaFitbit]

Hope you’re enjoying the forums @LogicalHarm! Thanks for placing your inquiry here. Have you tried to restart your Surge. I think that it is just a glitch on the screen, but you need to restart it and sync it again. Please force quite the Fitbit App before syncing too. I hope this helps!

Please keep me posted! 

[LogicalHarm]

Hi! thanks for your suggestion - but it's still happening. are you able to advise further?

Thank you so much!

[kidmaxx]

I have found that -- as my Surge has aged (and, boy, has it aged) -- the battery indicator on the watch has become very inaccurate.  For example, this morning it said my battery was completely empty and I was still able to run for 1.5 hours with gps and, after another nine hours at work, it's still chugging along just fine.  

Because it's clear by now that Fitbit is discontinuing the Surge and I'm well beyond my warranty period, I just ignore the battery indicator and charge every third day.  I've never had it go dead on me, but it would be nice to have a fully functional watch (I won't even get  into what my surgically repaired band looks like).

[LogicalHarm]

Thanks for your reply! This is already a replacement, but I was never due if the replacements they send are reconditioned ones, which might mean it's someones old one, and hence the battery is aged? Just I feel like i'm emailing them all the time and it's not really what I expect from a product. Maybe the next model will be better!

[YojanaFitbit]

Hi @LogicalHarm and @kidmaxx! Thanks for getting back! 

@LogicalHarm I'm glad to know that you already got your replacement, about Fitbit replacements, depending on available inventory, our team sometimes issue factory-certified refurbished products as warranty replacements. These are typically products that were returned to Fitbit unused for reasons like wrong size and wrong color. Please be sure this product is tested and determined to work and look like new, with limited wear and tear. Most cases warranty replacements are brand new products that we package without accessories for easier shipping.

@kidmaxx Thanks for your feedback, I can imagine that it must be difficult for you getting incorrect information about the battery level of your Surge, although you've developed a really good  system to deal with it!  Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Nevertheless, I understand your discomfort so in case that you want to get more information about your Fitbit warranty let me know so I can give you a hand with that! 

See you around! 

[LogicalHarm]

Thanks for your feedback Y! It's still happening and not sure what to do, was hoping it's correct itself. Please let me know if you're able to help!

[YojanaFitbit]

So glad to have you here again, thanks for your reply! 

Since those steps didn't solve the issue you're having with your Fitbit Surge, I've requested to our support team to create a case on your behalf. You should soon receive an email from customer support at the email you used to register with the Community Forums.

Please keep me posted! 

[ESG0211]

I'm also having problems with the watch showing that the battery needs charging, but the app showing that it is full.  Tried restarting, as you suggested before, and that didn't work either.  So I'm not sure what to do next.

UPDATE: About 9 hours after I posted this reply, my watch battery shut off, so it is the app that wasn't correct.  But it's also the battery  that is going.  I charged this only about 3-4 days ago.

On another note, I was wondering if there are bands made of different material than the rubber or whatever it is now.  I clean it completely every 3-4 days and I'm still getting a red rash on my wrist.  Not sure if it's just sensitive skin, but I shouldn't have to start cleaning it every day.  You all have to start making different types of bands.