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Battery issues

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‎11-23-2016 05:34

‎11-23-2016 05:34

Not able to use since last few days
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2 REPLIES 2

‎11-23-2016 05:36

‎11-23-2016 05:36

My fitbit surge is almost dead due to battery
Best Answer

‎11-24-2016 03:59

In response to Lokeshmonu1

‎11-24-2016 03:59

Welcome to the Community @Lokeshmonu1. If your Surge is not charging, I recommend restarting your tracker by following @MeylinP's instructions, I also recommend cleaning the charging contacts on the back of your Fitbit Surge, since over time the contacts can accumulate dirt and debris that prevents them from making a good connection to the charger.

 

Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this can damage the plating and result in corrosion.

 

Let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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