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Battery life

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‎06-03-2018 10:51

‎06-03-2018 10:51

For the last 2 weeks my surge has battery life for half a day. When I charge the watch, within 5 minutes I get notifications to say battery is full. I left my surge to charge overnight and went for a run in the morning but battery died just after 1 km

 

please can you let me know if I can have the battery replaced or is there something I can do to make it last longer 

Best Answer
1 REPLY 1

‎06-04-2018 06:16

‎06-04-2018 06:16

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

How can I Improve my Fitbit battery life?
http://help.fitbit.com/articles/en_US/Help_article/2004/?q=improve+the+battery&l=en_US&fs=Search&pn=...

 

How do I charge my Fitbit device?
http://help.fitbit.com/articles/en_US/Help_article/1799

 

If that does not help contact support
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

Community Council Member

Wendy | CA | Moto G6 Android

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