Blue light constantly on my Surge Fitbit

[Shaft850]

Well I just got off the phone with customer support and I am not a happy customer anymore. I called because there is a blue light that is on constantly on the right side of my Fitbit and now the battery drains within 8-10 hours. Plus the light is bright and very annoying. The so-called advocate had me reset my Fitbit and try to sync it. Stating that the blue should be off after resetting but it didn't go off. Next he had me try syncing the Fitbit no joy - light still on. So basically he said my Fitbit was to old and would need to be replaced but since it was out of warranty they could not send me a replacement. But they don't want to lose me as part of the Fitbit community so here is an email with a coupon to purchase a new Fitbit giving me about $50.00 off. I asked the guy so as much as these devices cost they only last for two years? Since you can't figure out how to get rid of the blue light I should just buy another Fitbit that might have the same problem so you can tell me to bad again. Are you freaking kidding me!

[WendyB]

I am sorry but the warranty is here:

https://www.fitbit.com/legal/returns-and-warranty

[Shaft850]

Wendy my Surge is out of warranty and Fitbit will not do anything for me except hope I buy another one with that stupid coupon they sent me.

[therealgaston]

Sadly, Fitbit products, in my experience, are not designed to last for any meaningful length of time. I was an early adopter for the Fitbit Surge in 2015 and have logged over 8 million steps. I also have the blue light issue, but ran into the following issues:

• Within the first 10 months, the right two buttons stopped working which rendered my GPS useless, since you need the physical button to stop a GPS activity. I had no time to call customer support and ignored it.
• Within 12 months the band began to pealed off and the clasp securing the band broke off. I replaced the clasp with a rubber band. Fitbit decided that the band on the Surge would not be replaceable (unlike the other models).
• Within 3 years, the touch screen stopped working intermittently, but it would still track steps and display the time.
• Within 3 years and 1 month, the blue light started to appear.

I would say, I have been very patient with this poorly made product. I finally called support, and they were nice and courteous. However, they failed to recognize that any of these issues are product defects. Instead, they offered me a 25% promo code. When I inquired about the Ionic, they gave me a 40% promo code. Sadly, they have 3+ years of my data and I was force to purchase the Ionic at a %40 discount.

It is disappointing the Fitbit will not stand behind the quality of their products and offer such as limited 1-year warranty. Secondly, there for-pay warranty runs ~$50.00 USD and provides two years of coverage. As someone approaching their 40's, I remember the production quality of goods being much better in the 80s.

[YojanaFitbit]

Hope you are doing great and enjoying some healthy activities @Shaft850 and @therealgaston. Welcome! Thanks for sharing the warranty link @WendyB.

We're glad to see you around, thank you for the thorough feedback for the Fitbit environment, customer service and devices. This has not gone unnoticed and be sure that I will pass this along.

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

I know that you maybe questioning about the quality of Fitbit but, I assure you that we test our Fitbit before releasing them to the market and we expect the highest quality in our products and services. Fitbit is always reviewing your responses to provide feedback to our product development team.

I'll be around in case that you have additional questions and thanks again for your participation in the community!

[Chipp]

Horrible electronics with fitbit. I'm on second surge, first one paid for and second under warranty. Why cant anyone in customer service even even explain why there is a blue light. They install a blue light for what purpose? It's off for a year then comes on to signify what?  Customer service said discount on new tracker. Ive had 2 horrible products and I'm offered a discounted 3rd. 

Could anyone tell you why the watch has a blue light? Mystery light, very bright. Super irritating. I think it's to sell more watches

Moderator edit: Format.

[therealgaston]

Hi Chipp,

I did not ask about the purpose of the blue light and support did not provide an explanation. In my case, I had bigger issues that prevented me from using the device. I just purchased a discounted Ionic, but I'm pretty sure it will die in less than two years. If that happens, I'll leave the Fitbit platform for good and switch to a Casio.

Good luck!

Moderator edit: Word choice.

[YojanaFitbit]

Hi @Chipp and @therealgaston thanks for getting back.

Thanks for your feedback and comments guys. @Chipp About the blue LED is currently utilized internally by our team for testing and development purposes. Sorry for the inconvenience that you've had with your Fitbit.

@therealgaston I'm glad to hear that you got the Ionic watch, hopefully you won't have more issues with this one. Thanks for your feedback too and let me know if you need help with anything else.

See you around. 

[Onboard-X2]

I’ve had my Surge for almost 5 years with very few, yet fixable, problems.  However, after my last run the mysterious blue light appeared on the face of my Surge.  I researched the community for the solution and needless to say I am quite disappointed that there does not seem to be a solution (I tried all that were mentioned). From what I see, this is a known issue allowed to go on for way too long!  Fitbit, please do reply if you do not have a fix.   

[Onboard-X2]

Sorry, I meant to say, please do not reply if you do not have a fix.