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Bluetooth not syncing Fitbit surge

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‎09-16-2017 14:23 - last edited on ‎09-23-2017 09:01 by Moderator Alum

‎09-16-2017 14:23 - last edited on ‎09-23-2017 09:01 by Moderator Alum

Had surge since march 2016 recently had screen issues but today it won't synch, my Bluetooth will not connect to my phone, as soon as I put Bluetooth on my Fitbit it switches itself off, I have contacted support today hoping under guarantee and get it sorted

 

Moderator edit: Subject for clarity

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1 REPLY 1

‎09-23-2017 09:01 - edited ‎09-23-2017 09:12

‎09-23-2017 09:01 - edited ‎09-23-2017 09:12

I've noticed you are new around @Heart2Heart18, so let me give you a warm welcome to our Community.  Smiley Very HappyHeart

 

I'm glad to know that you've been a loyal user using your Surge for more than a year! When you said that the Bluetooth is not connecting to the phone, is because your phone Bluetooth is not finding the Fitbit or you're using the Bluetooth Classic from the Fitbit itself? Cat Frustrated

 

I'd suggest trying these steps to sync your Fitbit with your mobile device, please make sure your phone and Fitbit App are up to date. 

 

Please keep me posted! Smiley Happy

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