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Brand New Surge, buttons won't work

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‎05-30-2017 20:30

‎05-30-2017 20:30

Hello, I received a Surge today as a birthday present. Everything was working well and then all of the sudden all of the buttons stopped working and therefore I can't even restart it. Please help!

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3 REPLIES 3

‎05-30-2017 20:45

‎05-30-2017 20:45

Press and hold the left and bottom right buttons until your screen starts to dim @Kjgarcia

(may take as long as the count of 20 or 30 so keep holding in)

Once your Surge is fully off, press the left button until it powers back up.

Are your swipes and buttons working now?

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

Best Answer

‎05-31-2017 08:15

In response to wmchapman

‎05-31-2017 08:15

I tried that and it didn't even turn off. I can slide between screens but none of the buttons work (I held it for a good minute and a half but nothing happened).

Sent from my iPhone
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‎05-31-2017 10:45

In response to Kjgarcia

‎05-31-2017 10:45

excellent, if the screen swipes work - slide over to settings and touch to power off...and then press and hold the left button to power back up...all good now?

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

Best Answer
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