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Broken Surge strap

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‎04-26-2016 11:04 - last edited on ‎08-17-2025 18:41 by Fitbit Moderator

‎04-26-2016 11:04 - last edited on ‎08-17-2025 18:41 by Fitbit Moderator

Hi
My surge strap completely snapped today out the blue and now it's unwearable. I was not even exercising at the time and I only have small wrists and my Fitbit wasn't tight.
Does anybody know if replacement straps can be bought? Or any tricks to attempt fixing the strap?
Thanks in advance
Kate

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2 REPLIES 2

‎04-26-2016 11:43

‎04-26-2016 11:43

no it should click into place. 

 

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Wendy | CA | Moto G6 Android

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‎04-26-2016 11:59

‎04-26-2016 11:59

Thank you!
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