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Broken Surge strap

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‎04-26-2016 11:08

‎04-26-2016 11:08

Hi
My surge strap completely snapped today out the blue and now it's unwearable. I was not even exercising at the time and I only have small wrists and my Fitbit wasn't tight.
Does anybody know if replacement straps can be bought? Or any tricks to attempt fixing the strap?
Thanks in advance
Kate
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3 REPLIES 3

‎04-26-2016 11:10

‎04-26-2016 11:10

Hi @KateHod - Sorry to hear about that. The straps can't be separated from the unit, it is one piece. Please reach out to customer support for assistance.

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‎04-26-2016 11:14

‎04-26-2016 11:14

Thank you, that's really disappointing I love my surge!
Any idea on how long it may take to get fixed?
Thank you again
Kate
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‎04-26-2016 11:16

In response to KateHod

‎04-26-2016 11:16

I've always found them to be very responsive - follow the link below:

 

http://help.fitbit.com/?cu=1

 

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