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Broken Surge

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‎12-27-2016 03:01 - last edited on ‎12-27-2016 06:48 by Moderator Alum

‎12-27-2016 03:01 - last edited on ‎12-27-2016 06:48 by Moderator Alum

Hi there I'm not happy because I have had my Fitbit and it's a big part in my life but with this watch you can't change the straps and mine has broken so I can't wear it. Is there anything you can do about this because you pay a lot of money and this shouldn't happen.

 

Moderator edit: Clarified subject.

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‎12-27-2016 06:03

‎12-27-2016 06:03

When did you get your Surge? The warranty runs for 2 years in Europe and 1 year elsewhere and if you are still covered you can contact customer support to see if they will provide a replacement 

 

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

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2 REPLIES 2

‎12-27-2016 06:03

‎12-27-2016 06:03

When did you get your Surge? The warranty runs for 2 years in Europe and 1 year elsewhere and if you are still covered you can contact customer support to see if they will provide a replacement 

 

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Best Answer

‎01-25-2018 19:36

In response to SteveH

‎01-25-2018 19:36

December 2016 I got it 

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