ANSWERED
Accepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
A warm welcome to the Fitbit Community @Andy93! First of all, thank you for reaching out to our Customer Support team about your Surge's screen and checking on your warranty status.
This situation strikes me as an odd case because the Surge’s screen is made of Gorilla glass, which is the standard across a number of other portable electronic devices including mobile phones, portable media players, laptop computer displays, and some television screens. Unfortunately the cracked glass is unrepairable.
We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.
I understand you've invested in the Fitbit Family; however, Fitbit as any other company have policies to follow through. While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.
Let's get more information on what might've happened; have a great day! 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
A warm welcome to the Fitbit Community @Andy93! First of all, thank you for reaching out to our Customer Support team about your Surge's screen and checking on your warranty status.
This situation strikes me as an odd case because the Surge’s screen is made of Gorilla glass, which is the standard across a number of other portable electronic devices including mobile phones, portable media players, laptop computer displays, and some television screens. Unfortunately the cracked glass is unrepairable.
We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.
I understand you've invested in the Fitbit Family; however, Fitbit as any other company have policies to follow through. While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.
Let's get more information on what might've happened; have a great day!
Best Answer