10-12-2018
16:29
- last edited on
10-14-2018
09:21
by
YojanaFitbit
10-12-2018
16:29
- last edited on
10-14-2018
09:21
by
YojanaFitbit
I have had issues with moisture getting into my Surge after I exercise. Whenever that happened, swiping would no longer work. I found that putting it in bag of rice for a few days got rid of the issue. Recently, these odd "bubbles" appeared underneath the screen. They came on slowly and throughout the day covered more and more of the screen. The functions work but it is hard to see the screen. Has anybody else had this issue? Is there a way of getting rid of this? HELP!
Moderator edit: Updated subject for clarity.
10-14-2018 09:09
10-14-2018 09:09
Nice to see that you're digging into the Forums @rbrumley, let me give you a warm welcome to our Community.
Thanks for reaching out! I think that it's best if you check with our support team the options you have about your Fitbit Surge. I've requested already a case on your behalf. You should soon receive an email from customer support to the email you used to register with the Community Forums.
Please keep me posted
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10-19-2018 14:15
10-19-2018 14:15
Same problem exists, nothing has changed. Was going to try using a hair dryer or something on it, but don't want to damage my watch. I have had no responses from FitBit besides, BUY A NEW ONE! I can't be the first person to have this issue.