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Caller id

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‎07-24-2016 17:28

‎07-24-2016 17:28

Hi, I have a fitbit surge and have had ome for a while now, but for some reason my surge wont tell me who is calling me. I receive calls from people in my contact list but my surge says unknown caller, I went onto the app and made sure that ithe was synced and that it would show my contacts but it just won't. I need help with this problem.
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1 BEST ANSWER

Accepted Solutions

‎07-28-2016 05:46

‎07-28-2016 05:46

Welcome to the Fitbit Community @Likedabeast! I hope you're doing great! 

Let me help you out, I recommend following the troubleshooting steps below: 

 

  1. Restart your tracker, make sure to follow the instructions that @SunsetRunner shared. 
  2. Turn off notifications:
    1. On the Fitbit app dashboard, tap your tracker.
    2. On the device screen, tap your tracker.
    3. Tap Allow notifications access and turn off access to the Fitbit Notification Service.
  3. Reboot your mobile device.
  4. In the Fitbit app, tap Allow notifications access and allow access to the Fitbit Notification Service.
  5. Turn on call, text, or calendar notifications.

Let me know how it goes, I'll be around! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

View best answer in original post

Best Answer
2 REPLIES 2

‎07-28-2016 05:46

‎07-28-2016 05:46

Welcome to the Fitbit Community @Likedabeast! I hope you're doing great! 

Let me help you out, I recommend following the troubleshooting steps below: 

 

  1. Restart your tracker, make sure to follow the instructions that @SunsetRunner shared. 
  2. Turn off notifications:
    1. On the Fitbit app dashboard, tap your tracker.
    2. On the device screen, tap your tracker.
    3. Tap Allow notifications access and turn off access to the Fitbit Notification Service.
  3. Reboot your mobile device.
  4. In the Fitbit app, tap Allow notifications access and allow access to the Fitbit Notification Service.
  5. Turn on call, text, or calendar notifications.

Let me know how it goes, I'll be around! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer

‎07-28-2016 12:54

‎07-28-2016 12:54

Thank you for giving me the advice @MaginB this solution did work and my fitbit now tells me who is calling me again. Thanks again
Best Answer