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Can not set up, see Error 500

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‎12-22-2017 16:11 - last edited on ‎12-22-2017 16:24 by Moderator Alum

‎12-22-2017 16:11 - last edited on ‎12-22-2017 16:24 by Moderator Alum

when syncing/updating surge IOS systemwhen syncing/updating surge IOS systemwhen syncing/updating surge windows 7 systemwhen syncing/updating surge windows 7 system

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5 REPLIES 5

‎12-22-2017 16:16

‎12-22-2017 16:16

I used to get Domain error 24 and 8 while adding/updating Surge. Now I am getting Error 500 which means that the website com port responsible for update may be down

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‎12-22-2017 16:36

In response to Hat_Servant

‎12-22-2017 16:36

@Hat_Servant Moving your posts since it's a different issue and for better visibility. Sorry to hear this. Did you try any troubleshoots, like uninstalling and reinstalling the app? 

Actively managing your weight? Find accountability buddies on the Manage Weight board

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‎12-22-2017 17:36

In response to KateFitbit

‎12-22-2017 17:36

@KateFitbit I tried it several times. It used to give FBDomainError24 and FBDomainError8. Now it is giving a Error500 which may relate to fitbit update server

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‎12-24-2017 04:03 - edited ‎12-24-2017 04:04

In response to Hat_Servant

‎12-24-2017 04:03 - edited ‎12-24-2017 04:04

Try a search of these forums for "500",https://community.fitbit.com/t5/forums/searchpage/tab/message?q=500&collapse_discussion=true I've noticed several threads have been solved. 

Yes they might not be about the Surge but your problem is also not about the Surge. 

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‎12-29-2017 17:49

‎12-29-2017 17:49

I have the same issue - no solution here yet.  Lmk if you find one that works.  

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