help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't Swipe

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-19-2017 05:44

‎07-19-2017 05:44

My surge no longer swipes. It shows only the time on the main screen. If I push the left button it shows run but I can't swipe there either.

I reset it, synced it, but the problem persists.

The surge is out of warranty.  Any suggestions?

Best Answer
2 REPLIES 2

‎07-19-2017 06:12

‎07-19-2017 06:12

Reach out to FitBit on the contact us link.  My brother had issues with his out of warranty one and they sent him a replacement.  My band broke on my second one (free replacement) and they offered me a discount on a new one.  The discount would be OK on something already on sale at the

My band broke on my second one (free replacement) and they offered me a 25% discount on a new FitBit of my choice.  The discount would be OK on something already on sale at the FitBit store, but you can find better prices at Amazon than the list price at FitBit.  So if it isn't on sale, look elsewhere for a better deal.

Best Answer

‎07-21-2017 07:13

In response to Sparky617

‎07-21-2017 07:13

I chatted with a Fitbit person yesterday. She had me reset, remove and then add it back to my account. Finally, I Was offered the 25% discount. I probably will wait - I would like something similar to the Charge 2 but with built in GPS. Garmin has such a product but I do not like their web site for activitt tracking.

Best Answer
0 Votes