Can't set up new Surge

[Cheryl1]

I have a new Surge Fitbit that I want to start using in place of an earlier model that stopped working. Yet, when I try to register the new one I can't do it because I get the message that there is already a Fitbit registered under than email address. How do I get rid of the old one so I can start using the new one (the Surge)?

[SteveH]

It sounds like you are trying to set up a new fitbit account. You don't need to do this. Just logon to the app / computer using your existing fitbit account and then take the option to add a new device. It will ask if you want to replace your existing fitbit. Just say yes and follow the prompts. All your data, badges, settings etc will be retained.

[YojanaFitbit]

Thanks for popping by the forums @Cheryl1, it's great to have your here! Adding to the information that @SteveH provided. In case that you're using "Fitbit Connect", you will find the option in your PC in this way (for old versions):

If you're using one of the newest computers, you can download the Fitbit App. If you prefer instructions using a mobile device, let me know. 

Have a great day!