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Cannot Reset my Surge

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‎08-10-2017 02:36

‎08-10-2017 02:36

I purchased a new Fitbit Surge 2 days back. My tracker does not go into the activity mode from the Home screen. I am also unable to reset/restart my tracker. I have tried holding down the Home and the 2 select buttons for almost a minute but still nothing happens. 

Please do let me know if there is something else that i can try to reset/restart my tracker. 

Thanks 

Best Answer
1 BEST ANSWER

Accepted Solutions

‎08-12-2017 07:40

In response to WendyB

‎08-12-2017 07:40

@GanB Hope you're doing well, and enjoying some healthy activities! Smiley Very HappyHeart

 

I'm happy to know that @WendyB has offered a few suggestions to help resolve your issue. If so, I invite you to mark this post as the solution. Marking posts as solutions is a great way of thanking another community member, while also highlighting their solution; so that it may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions. Robot Very Happy

 

If this didn't resolve your inquiry, I’ll be more than glad to lend you a hand with that!

 

Please keep me posted! Woman Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

View best answer in original post

Best Answer
2 REPLIES 2

‎08-11-2017 20:53 - edited ‎08-11-2017 20:53

‎08-11-2017 20:53 - edited ‎08-11-2017 20:53

I would take it back where ever you got it and exchange it.

 

If bought here contact support

http://help.fitbit.com/?cu=1

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎08-12-2017 07:40

In response to WendyB

‎08-12-2017 07:40

@GanB Hope you're doing well, and enjoying some healthy activities! Smiley Very HappyHeart

 

I'm happy to know that @WendyB has offered a few suggestions to help resolve your issue. If so, I invite you to mark this post as the solution. Marking posts as solutions is a great way of thanking another community member, while also highlighting their solution; so that it may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions. Robot Very Happy

 

If this didn't resolve your inquiry, I’ll be more than glad to lend you a hand with that!

 

Please keep me posted! Woman Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer