Cannot set up Surge Windows7/ios9

[sacade]

Got a surge from my sister after she updated to the blaze. She removed it from her account, and I can't add  it to mine. The ones they gave my brother, dad, and mom all work just fine with this same computer setting them up, and their phones (identical iPhone 6, latest updates) but when setting mine up I get one of two errors:

sometimes it wont see it at all and the computer and phone just say "Not Working?" and then tell me to try stuff like make sure it is on (it is) or bluetooth is on (it is) or connect it with the cable (it is!)

Occasionally after restarting a ton of times (phone, pc, and fitbit) it'll say it can't sync, unknown error.

I don't know what else to do. Any suggestions?

Version 16.31.6.3

[JuanJoFitbit]

@sacade A warm welcome to our Fitbit Community! It's weird that your Surge is not connecting with your computer after your sister disconnected it from her account. It seems that you have tried several troubleshooting steps like restarting the Surge. I suggest you to contact our Customer Support team so they can investigate further and review your options.

Keep me posted on the outcome my friend and I'll be around!