Cannot setup Surge

[AnthiT]

I Got a present Surge from my husband. I have been trying, and trying, and trying to set it up but NOTHING! I am very disappointed!

It shows that it is starting to download but then it shows that it cannot continue.I cannot take away the setup screen from the Surge.

I have tried every twist and turn, but nothing!

HELP!!!!

Moderator's edit: Edited subject for clarity

[Redmoonstar]

                                    Are you using the windows 10 app? Try downloading the fitbit connect app, when you go into setup NOT for Windows 10. Click on the PC one and download connect, it has been a while since I set mine up but I had to use the Fitbit Connect NOT Windows 10. Good Luck!

[AnthiT]

Thank you Redmoonstar. I have tried it! Nothing! 

I now believe that it is simply faulty.

Cheers!

[SolangeE]

Hey, @AnthiT! Welcome aboard.  You are trying the setup using a computer running Windows 10? If you are please follow these instructions:

Is the Fitbit Connect Software already installed? You might want to make sure you see the Fitbit Connect icon:

Which should be located near the date and time on your computer. If you can't find Fitbit Connect, try the set up instructions again. Also, verify that your Wireless sync dongle is plugged in and recognized by the computer. If you click the Fitbit Connect icon and see "Couldn't Find Wireless Sync Dongle," try a different USB port and make sure you're using an actual port on your computer and not an accessory or USB hub.

If after verifying all that you're still unable to sync, please do try to restart your Surge and sync again.

1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
2. Let go of the buttons.
3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

f your tracker still won't sync, uninstall and reinstall Fitbit Connect. 

Thanks for your help, @Redmoonstar, you are awesome! Another thing you can also try using a compatible mobile device. Let me know if this helps! Keep me posted with the outcome.