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Cant view anything on surge screen

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‎06-20-2017 00:10

‎06-20-2017 00:10

Fitbit was working fine yesterday but woke up today to just lines across my screen and cant view anything although when I sync it with my phone it has counted my steps etc.Havent dropped it or got it wet so a bit of a mystery as to why this happened.The only thing I can think of is due to hot weather my wrist has been sweating a bit,if this is the cause surely it is a desogn flaw.Any suggestions.

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Accepted Solutions

‎06-20-2017 08:25

In response to YojanaFitbit

‎06-20-2017 08:25

I have just tried resetting 5 times and the lines have got worse across the screen

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3 REPLIES 3

‎06-20-2017 08:06

‎06-20-2017 08:06

A warm welcome to our Fitbit Community family @MarkS1984! Woman Very Happy

 

Thanks for the details. Have you tried to restart your tracker, if you already tried so. Make sure to restart it multiple times. This should solve the issue but if not let me know so I can further assist you!

 

I'll be around! Smiley Happy

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‎06-20-2017 08:25

In response to YojanaFitbit

‎06-20-2017 08:25

I have just tried resetting 5 times and the lines have got worse across the screen

Best Answer

‎06-21-2017 11:30

In response to MarkS1984

‎06-21-2017 11:30

Hi @MarkS1984! Thanks for getting back. For you to have the best possible experience, I've contacted Customer Support on your behalf and I noticed that  you already had a case with them. Awesome! please just let me know if they already solve the issue.

 

I'll be around in case that you need anything else! Woman WinkHeart

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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