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Charger plugin difficult to make work

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‎09-29-2018 00:29

‎09-29-2018 00:29

Does anyone else find that the actual plug in socket for the charger port on their Surge is REALLY unreliable? You think it is plugged in, mess around to make sure the charge icon is showing on the watch screen, and an hour later you find it hasn't charged at all and the charge icon isn't showing.
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‎09-30-2018 08:39

‎09-30-2018 08:39

Nice to see that you're digging into the Forums @Bill_1821, let me give you a warm welcome to our Community. Smiley Happy

 

Thanks for sharing you feedback. We really appreciate this information since other users have reported having issues connecting the Fitbit Surge with the charger too, since some times the little metal pieces that are located on each side of the charger are bent; this due to the usage. So, you can check if your charger is having similar issues and try move them back to the correct position.  

 

How old is your Surge? Clean the charging contacts on the back of your Surge. These contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this may damage the plating and result in corrosion. 

 

Surge charger.png

 

You can give it a try and confirm if this is helpful for you. In the worst case scenario you might have to get another charger. But let's check this first.

 

Keep me posted. 

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